Category Archives: Business

Airline complaints spike in Australia

Airline complaints spike in Australia
Airline complaints spike in Australia

Michelle Beveridge said she understood the travel industry was facing difficulties and customers needed to be informed. The ACCC said cancellations due to government restrictions did not result in refunds, as would be the case under normal circumstances, and in most cases the terms of the individual booking determined whether someone received a refund or credit.

If you have a dispute with any of the airlines, you can lodge a complaint with the ACCC. The ACCC points out that many travel companies struggle to process the high number of cancellations and advises customers to contact them by email or via their website as soon as possible and to exercise patience. You can refer to airline ombudsman Australia for further information.

Upon a cancellation by an airline and you are entitled to a refund, you must first make a good-faith effort to contact the airline and request a refund.

Customers with important requests will be prioritized after the departure date. If a trip is cancelled, please include a list in the privacy section of your trip. If the airline has a complaint relating to discrimination, disability or sexual misconduct, proceedings will be initiated.

According to a report on the impact of COVID-19 on fair trade, Australia’s Consumer Advocates received more than 24,000 complaints about travel in the past year, an increase of 497%. Some of the flight centres have been the subject of complaints that in some cases, customers were having difficulty getting refunds for cancelled travels during the pandemic.

Australia’s top consumer watchdog has seen a staggering 500 per cent rise in complaints about travel companies, according to new research. According to the Australian Competition and Consumer Commission report, 109,466 complaints were received in the first ten months of 2020. Of these, 24,210 complaints related to the conduct of travel companies, an increase of 49.7 per cent on the previous year. You can refer to travel ombudsman Australia for further information.

Other industries where complaints have increased massively include sports and leisure, such as gyms, fuel retailers and insurance companies. Two out of three complaints relate to mobile phones, reflecting an increase in the use of smartphones.

Complaints about mobile phones to the regulator of Australia’s telecommunications have risen 9 per cent this year, making up two-thirds of all complaints received amid rising smartphone use, according to a study on Monday. There have been calls for a new mandatory aviation ombudsman to be set up amid growing concerns that proposed changes to a broken airline complaints system fall short of what is needed to restore consumer confidence in travel. Confidence in the travel industry is so low that a third (31%) of consumers say they do not trust airlines and tour operators, while concerns remain about the right to reimbursement after a trip.

The Australian Competition and Consumer Commission intervened in a long-running dispute between Regional Express and Qantas, warning it will take enforcement action against any airline that has been deemed anti-competitive. In addition, some passengers have complained that they have been let down by a complicated dispute settlement process and have fought in some cases for years for compensation, despite promises that the cases would be resolved within 90 days.

The US Department of Transportation 2020 Air Travel Consumer Report shows that the national airlines operated 47.2 million flights, the lowest number ever recorded and 40% below 2020 levels.

Dylan Efron’s arrival has left Australians outraged as thousands of Aussies remain stranded. A number of Australians stranded by the outbreak of the COVID-19 pandemic have moved their complaints to the top of the list because they were unable to negotiate safe passage home due to the extreme restrictions imposed by the Australian government.

A variety of activities and measures by a wide range of Australian authorities and agencies have followed the Australian Government as COVID-19 pandemic remains an evolving situation. This overview provides a snapshot of the roles and responsibilities of these agencies related to Covid-19 from mid-May 2020, from a series of publications on the pandemic from the Parliamentary Library. Please note that the discussion about portfolio agencies is limited to those with clearly defined responsibilities and obvious roles in the response of governments.

How To Create A Business Strategy

How To Create A Business Strategy
How To Create A Business Strategy

Strategy formulation refers to how an organization will incorporate its values and goals into a strategy for the benefit of the business. To do this, first, we must determine the organizations’ overall goals, identify its external opportunities and threats, identify the company’s internal strengths and weaknesses, establish long-term goals, and select specific implementation strategies. All this combined allows for a good strategy to be formulated and put into place for the organizations’ growth.

Strategy formulation is an integral part of any large enterprise. It is crucial to the continual growth of any business and allows for all stakeholders to participate in the creation of the strategy.

What Is A Business Strategy?
The strategy is a “game plan” managed by the company to meet customer needs, establish an attractive market position, successful competition, and achieve the company’s business performance goals. The strategy is a series of decisions and actions taken by managers to achieve organizational goals and obtain strategic competitiveness. To ensure the strategy is implemented correctly, management should always ensure they are coaching and mentoring their subordinates adequately. They must give the correct knowledge to the staff so that they can carry out the strategy without fail.

Primary Areas That Business Strategies Should Cover

  • Improve profitability by reducing costs
  • Increase revenue by attracting new customers
  • Increase income by improving employee productivity

Things to Note When Drafting a Strategy:

  • Tracking The Major Competitors
    Tracking significant competitors and potential opponents in related technical fields is very important. By doing this you can keep informed about the best technological advancement trends for business development.
  • From General To Specific 
    Before formulating an overall strategy, key goals should be outlined as to where the business hopes the strategy will take them. Setting realistic and achievable goals is important so that there is always a light at the end of the tunnel.
Instructional design course online

The Following Factors Should Be Considered While Drawing The Business Strategies:
The opportunities and threats brought around by any technical factors must be considered in the strategy formulation process. Technological progress can significantly affect the products, services, markets, suppliers, competitors, and enterprises’ competitive positions.

Technology is continuously advancing and must always be taken into account when conducting a business strategy. For example, in the past training has generally been done through the organization whether it be by management or other avenues. However, today there is a multitude of options when it comes to training. Instructional Design Courses can be made online for the benefit of the organization which can significantly reduce costs and improve efficiency,

When conducting a Business strategy, management should think outside of the box before committing to any standard notion of strategy, it should always be approached with an open mind and consider potential untapped markets or strategies that could align with the organization’s values and goals. Strategists can also reach out to potential customers to gain valuable insight into what their consumers would like.

As with any strategy, one of the most critical elements is turning the idea or plan into a reality. In discussions everything can seem like a great idea however once it begins to be implemented into the actual organizations’ structure, it may not reflect that same positive outcome that was foreseen earlier. All strategies should be carefully proofread and double-checked to ensure they do fit the culture, goals, and vision of its host organization.

Eco-Friendly Promotional Products

Eco-Friendly Promotional Products
Eco-Friendly Promotional Products

We are told that the Earth is in the grip of global warming and pollution. We must do our part too. Whether you buy a gift by hand or market your business online, you should choose environmentally friendly promotional products to show commitment to the cause. Made from materials that do not harm the environment, these products with their green credentials create lasting value. Instead of getting a cord bag made of nylon, a technical material that consumes a lot of natural resources, opt for an eco-bag made of jute cloth.

Sustainable or eco-friendly promotional products are made of natural materials and can be individually designed with your company logo, just like any other common promotional product. Environmentally friendly advertising products not only promote the work of the company or the brand but are also environmentally and public friendly. With the high level of competition in the market for promotional products, you can enlarge the stack and appeal to targeted prospective customers.

eco friendly promotional products

By using environmentally-friendly promotional products, you can show the community that you care about your customers and the environment. A special connection is created, and you show your environmentally conscious customers and prospective customers that your organization cares about the planet.  

Eco-sustainable products are a marketing investment with huge potential. With powerful marketing messages and efforts and low purchase costs, you can get thousands of impressions per week. The most important part of environmentally sustainable products is personalizing your brand with seamless merchandise and providing the best branding services for corporate marketing.

Items such as cigarette butts, Styrofoam containers, and plastic packaging pose a major environmental threat. People and businesses are coming up with more and more natural ways to package products, and in the US, the promotional goods industry is beginning to find new ways to use promotional gifts as branded corporate gifts without harming the environment. Abolishing single-use plastic bags is just the start.

If you want to put your foot down and show your customers and audiences that your business is doing its bit, read various Eco Guides and browse the green options available on the internet. Give these organic products to a valued employee, customer, or as a company gift at trade fairs, events, and conferences. They send a strong message about your corporate culture and use.  

Branding information about your business can serve as an effective reminder that your business is interesting. Go beyond the eye-catcher in a sterile office environment and become a talking point. Look at the Dynamic Gifts range of eco-friendly gifts. Many of them can be personalized and used as gifts for special occasions or reward programs. And most can be ordered in large quantities at competitive prices.

Consumers will be better informed about the impact of their buying habits on the world. As a result, more and more buyers are looking for companies committed to protecting our environment. Our wide selection of high-quality, environmentally friendly custom-made products offers you the widest selection of environmentally friendly products. Sustainable products are the perfect way to do your bit to make Australia’s future brighter.  

According to the ASI Global Ad Impressions Study, more than half of consumers over the age of 35 have positive impressions of environmentally friendly promotional products. With Earth Day on April 22, now is a great time to incorporate eco-promotional products into your marketing plans because of their consistently positive impact and use them throughout the year. Some of the most popular eco-friendly promotional items are pens, bags, stationery, and tableware categories. It could be a green bag, a recycled ruler or even a Frisbee embellished with your logo or message

When you start a new business, you need to attract as many customers as possible. Promotional items play a decisive role in increasing the performance of the marketing media you use. It is emblazoned with the company logo, name, and message to attract potential customers. Brand goods are the identification of your brand, which delivers quantifiable results.

You can check out the environment friendly products page on the Australian Government website to know more about sustainability.